At BLANC, every piece is made with care, and we want you to feel completely confident in your order.

We keep our process simple and customer-friendly — please take a moment to check your order at the door so we know you're happy before you accept it.

Inspect Before You Accept

Please inspect your item while the courier is present. If the size, color, or condition is not right, you can return it immediately with the courier before accepting the order.

After Accepting Delivery

Once an order has been accepted and the courier has left, we're unable to process returns or refunds. This keeps every BLANC piece new and unworn for the next customer. If anything isn't right with your item, we're always here to help — just reach out.

Exchanges for Manufacturing Defects

If your item arrives with a manufacturing defect, we'll arrange an exchange at no cost to you.

To report a defect, contact us within 24 hours of delivery:
Email: blancwearonlinestore@gmail.com
WhatsApp: +201042449276

Please include your order number and clear photos of the issue. Our team will respond within 24–48 hours.

Sizing Questions

If you're unsure about your size before ordering, message us on WhatsApp any time — we're happy to guide you so you get the right fit the first time.